Course

Course Description

Information

Outcomes

Year

Time:

Noon

 

Days:

Monday

 

Duration:

8 weeks

 

Block:

October-November

 

Study and develop effective customer service techniques using ethical strategies to increase sales.  Develop proven techniques for assisting a customer in a retail setting.  Improve product development for better turns.  Understand customer psychology in a comsumer society.  Help increase business sales.  Hours: 2

MRKPT110 Customer Service & Ethical Sales

  1. The successful student will:
  2. Understand and Explain Individual Differences and Community Values
  3. Understand and Explain Normative & Nonnormative Values in Society
  4. Understand and Explain Cultural and Moral Relativism
  5. Understand the Explain the Role of Ethics in and outside Religion
  6. Understand and Explain how answers are constructed by the various ethical theories
  7. Be able to form a personal answer to a case that utilizes a variety of ethical theories.
  8. Be able to understand the basic language of Ethics