Customer Service and Hospitality Program
McCall College offers a Customer Service and Hospitality Program. The focus of the program is Service that Exceeds the Customer's Expectations. An Introduction to Customer Service and Hospitality will offer needed skills for a resort economy. The Customer Service and Hospitality Program offers community education. No transferable credits are available.
Badge Schedule
Introduction to Customer Service Badge
- Reading, Understanding & Communicating with People
- Recognizing Needs and Presenting need-based products
- Introduction to Selling and Overcoming Objections
Fall 2020 Workshops
Classes offered in October - November 2020
Week 1 Recognizing & Serving Your Guest
Week 2 Service Standards and Engagement
Week 3 Exceeding Expectations
Week 4 Product Knowledge and Knowing Your Business
Week 5 Knowing your Market & Marketplace
Week 6 Finding the Spark: Character & Ethics leading to Excellence
Week 7 Personal and Professional Accountability
Week 8 Preparation for a Project
Cost: $100.00 each week or $500.00 per badge for all workshops.
(Student co-pay is $15.00 for each workshop with business and Department of Labor sponsorship. A business may mix and match employees to appropriate weekends for one price).
Program Outcomes
- Improved customer relations leading to improved business success
- Increase employee's ability to make positive connections
- Ability to assess market for products and improve product success in the market
- Improved personal success in the area of customer relations.